Maintenance issues and emergencies can arise at any time of day or night. A resident can contact the emergency contact number 24/7. As soon as a work order is submitted, our office works to dispatch one of our in-house maintenance technicians or one of our trusted vendors to resolve the maintenance request. We work with the best vendors so we can advise you on what quality work is for the best price. Our in-house maintenance team ensures the best quality service for our clients and residents and we get the work done quickly. This entire process is of less stress to our clients because we work with the vendors and residents while keeping our client informed of key issues during the process.
In addition to the benefits of our resident services, owners have full access to their own owner portal where the owner can approve work orders, make contributions, view statements, and begin a conversation with the property manager. This system can be accessed at all times of the day.
Maintenance and repairs can be costly. We’re sensitive to that, and we help you balance what your property needs with what you expect. At HomeRiver Group California, we’ll work with you. You’ll never feel surprised by large and unexpected expenses.
Preventative maintenance is the best way to keep your costs down. Taking care of problems while they’re small and manageable is much easier than waiting for them to grow larger and more expensive. We don’t like surprises. So, we’ll keep an eye on your property and its systems to make sure everything is in good shape. We will do this through the use of our annual inspections. An annual inspection will give you a property report card on such things as plumbing, flooring, roofing, and tenant issues.
What to Expect
Tracking and Reporting
Our online system allows tenants to make their repair requests electronically. This creates an instant paper trail, allowing us to document every step of the repair process. You’ll have access to the documentation too, including invoices and follow up communication with the tenants.
24-hour Emergency Response
When something goes wrong in the middle of the night, we’ll handle it. HomeRiver Group California has an emergency line answered by a live person 24-hours a day and seven days a week.
We take maintenance seriously. We know it helps to preserve the condition of your asset and it keeps good tenants satisfied that their needs are being met.
Do you offer routine inspections?
Our clients benefit from inspections performed prior to a resident moving into the property, annual inspections, and a detailed inspection at the time of a vacancy. Owners will be contacted regarding any work that is needed. Owners can order additional inspections if need be. Your resident will be instructed to contact our office for any maintenance they need. All owners have the option of performing their own maintenance or employing contractors of their choice.
Is there an additional fee for inspections/how many are included?
Our inspector will complete a detailed report with photos and bids for repairs. This annual inspection runs about two hours of labor, which is billed at our current rates.
Being part of HomeRiver Group® allows us to capitalize on our local knowledge while bringing you nationally recognized best practices and superior systems. All of your real estate, investment, and management needs are here under one roof. We can help
you buy, sell, renovate, and manage. We'll identify new investment opportunities for you and take care of all the day to day details like placing tenants, screening applications, and managing inspections.